Testimonials
We truly believe we go out of our way to provide an unrivalled level of support and a high-standard of service. But why take our word for it? Hear it from the most trusted of authorities, the people who choose to work alongside us; our customers . . .
. . . what our practices say about membership schemes and Practice Plan for Vets . . .
“We have been running our Practice Plan for a number of years. Member clients spend more and are less likely to change vets that non members. We now regularly have clients registering with the practice citing our plan as a reason for choosing us. The regular income has certainly helped us continue to thrive through the recession. A few months ago Practice Plan for Vets noticed that the growth of our plan had started to slow. Together we formulated an action plan and they provided training that has got it growing once more. Practice Plan for Vets does all the administration for us including setting up new Direct Debits, dealing with failed payments and notifying clients of fee increases.”
John, Veterinary Director, West Midlands.
“A big thank you to the Practice Plan team for all their help in training our staff and for opening our eyes to just how useful this plan can be to our clients and the practice. Since the relaunch our staff are much more confident in promoting the plan and are signing up new clients - so hopefully this is the start of things to come!”
Debbie (Practice Manager),
Hampshire.
“I am a great fan of Pet Health Care plans as they build an ongoing relationship with the practice and drive owner footfall. In particular I love the practice materials produced by Practice Plan for Vets as they are personalised to match the branding and identity of the practice. Onswitch clients that have worked with Practice Plan for Vets report excellence in the support given for training, marketing and direct debit collection”.
Alison Lambert (Managing Director) Onswitch Ltd.
“My favourite clients are those who trust us. They take our advice on vaccination, worming and flea treatment, come in nice and early if they’re worried about anything, and are happy to pay because they believe that if we say something needs doing, then it does. A working day that involves seeing plenty of bonded clients like this is a good one.
To help this happen, we decided on having a membership scheme, the concept being that if clients saw us as a sort of club or society that they are members of, they would be much more likely to behave as we would like.
When I looked into administrating such a club, particularly the financial aspects of it, it looked less appealing, so I looked about to see if anyone could do that for me. That was when I came across Practice Plan for Vets. They fit exactly with this way of thinking, that what is good for clients is good for us. They allow us free rein in making the rules for membership, make it easy to work out pricing, supply us with really good quality literature and brilliant and supportive marketing back-up. And the money comes in quietly as a monthly direct debit, from our clients via Practice Plan to provide a nice constant background income!”
Joe, Veterinary Partner, Bristol.
“Thank you for providing the training. I can tell that the staff feel confident in promoting the plans now they are aware of the full benefits”.
Paula, Practice Manager, Warwickshire.